Legal Documents

Privacy Policy

1. Introduction

At Desk Nest, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website,desknest.com.au, and make purchases from our store.   

2. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, email address, shipping address, billing address, phone number, and any other information you provide directly to us when creating an account, placing an order, or contacting customer support.   
  • Order Information: This includes details about the products you purchase, order history, and payment information.
  • Website Usage Information: We collect information about your interactions with our website, such as your IP address, browser type, device information, pages visited, and referring URLs. This information is collected through cookies and similar technologies.   

3. How We Use Your Information

We use your information for the following purposes:

  • To Process Orders: We use your personal and order information to fulfill your orders, process payments, and provide customer support.
  • To Improve Our Website and Services: We use website usage information to analyze trends, track user activity, and improve the functionality and design of our website.   
  • To Communicate with You: We may use your email address to send you order updates, shipping notifications, promotional offers, and other marketing communications. You can opt out of receiving marketing emails at any time.
  • To Protect Our Business: We may use your information to prevent fraud, detect security breaches, and enforce our Terms of Service.

4. Disclosure of Your Information

We may disclose your information to the following third parties:

  • Dropshipping Suppliers: We share your order information with our suppliers to fulfill your orders.
  • Payment Processors: We share your payment information with our payment processors to process your transactions securely.
  • Shipping Carriers: We share your shipping information with shipping carriers to deliver your orders.
  • Service Providers: We may share your information with service providers who assist us with website hosting, data analytics, email marketing, and other essential functions.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or to comply with a legal process.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We use industry-standard security protocols and technologies to safeguard your data.   

6. Your Privacy Choices

You have the following choices regarding your personal information:

  • Access and Update: You can access and update your account information by logging into your account on our website.   
  • Marketing Emails: You can opt out of receiving marketing emails by clicking the “unsubscribe” link at the bottom of any marketing email.
  • Cookies: You can manage your cookie preferences through your browser settings.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.   

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.   

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

support@desknest.com.au  

+61 48 707 3180

Terms and Conditions

  1. Introduction
  • Welcome to Desk Nest, an e-commerce store specializing in desk accessories, gadgets and related products. These Terms and Conditions govern your use of our website and services. By accessing or using Desk Nest website, you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms, then you may not access the website.  
  1. Products and Services
  • Desk Nest offers a variety of desk accessories, tech gadgets, lighting solutions, and other related products for purchase through our website. All products are subject to availability. We reserve the right to discontinue any product at any time.
  • We make every effort to display accurate product descriptions and images. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.  
  1. Orders and Payment
  • You may place an order through our website by adding products to your cart and following the checkout process. By placing an order, you agree to pay the stated price for the products and any applicable shipping fees.
  • We accept various payment methods, including credit cards, debit cards, and PayPal. All payments are processed securely through a third-party payment gateway.
  1. Shipping and Delivery
  • We work with third-party drop shipping suppliers to fulfil orders. Shipping times may vary depending on the product and destination. We will provide you with an estimated delivery timeframe during the checkout process. It usually takes from 7 to 14 days.
  • We are not responsible for any delays or damages caused by the shipping carrier. However, we will work with you to resolve any shipping issues to the best of our ability.
  1. Returns and Exchanges
  • We want you to be completely satisfied with your purchase. If you are not happy with a product, you may return it for a refund or exchange within 14 days of delivery. Please see our [Return Policy Page] for detailed instructions on how to initiate a return.
  1. Intellectual Property
  • All content on the Desk Nest website, including text, graphics, logos, images, and software, is the property of Desk Nest or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express written consent.  
  1. Disclaimer of Warranties
  • Desk Nest provides its website and services on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials, or products included on our website.  
  • To the full extent permissible by applicable law, Desk Nest disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.  
  1. Limitation of Liability
  • In no event shall Desk Nest or its directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.  
  1. Indemnification
  • You agree to indemnify and hold harmless Desk Nest and its affiliates, officers, directors, agents, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or your violation of any law or the rights of a third party.  
  1. Governing Law and Jurisdiction
  • These Terms and Conditions shall be governed by and construed in accordance with the laws in Australia, without regard to its conflict of law provisions.  
  1. Entire Agreement
  • These Terms and Conditions constitute the entire agreement between you and Desk Nest relating to your use of our website and services and supersede all prior or contemporaneous communications and proposals, whether oral or written.  
  1. Changes to Terms and Conditions
  • Desk Nest reserves the right to modify these Terms and Conditions at any time. We will post the updated Terms and Conditions on our website, and your continued use of our website following the posting of any changes constitutes acceptance of those changes.  

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:  

Return Policy for Desk Nest

Returns:

  • 14-Day Window: Customers have 14 days from the date of delivery to initiate a return.
  • Conditions: Items must be returned in their original packaging, unused, and in the same condition they were received.
  • Process: Customers should contact Desk Nest customer support (via email or a contact form on your website) to initiate a return and receive a Return Merchandise Authorization (RMA) number.
  • Return Shipping:
    • Faulty/Damaged Items: Desk Nest will provide a prepaid return shipping label.
    • Change of Mind: Customers are responsible for return shipping costs.
  • Refunds: Once the returned item is received and inspected, a refund will be issued to the original payment method.

Exchanges:

  • Desk Nest will gladly facilitate exchanges for a different size or product. The same return conditions apply. Customers are responsible for return shipping on exchanges unless the original item was faulty or damaged.

Non-Returnable Items:

  • For hygiene reasons, certain items may be non-returnable, such as headphones (unless unopened), screen glasses if the packaging seal is broken, etc.

Contact Us
If you have any questions about these Terms and Conditions, please contact us at:  

Email: support@desknest.com.au
Mobile: +61 048 707 3180